Terms & Conditions

Orasto Terms & Conditions

This website is operated by Orasto. In this document, the terms “we,” “our,” and “us” refer to Orasto. By accessing our website and/or purchasing a product from us, you agree to be bound by these terms and conditions, including any additional policies referenced here.

1. Definitions

  • Withdrawal Period: Time during which a consumer can exercise the right of withdrawal.

  • Consumer: A natural person acting outside the scope of a commercial or professional activity and entering a distance contract with the professional.

  • Day: Calendar day.

  • Ongoing Contract: Distance contract for regular delivery of goods/services over a set period.

  • Durable Medium: Any means allowing the consumer or professional to store information for future reference and reproduction without modification.

  • Right of Withdrawal: Consumer’s right to cancel a distance contract within the withdrawal period.

  • Professional: A natural or legal person offering goods/services to consumers remotely.

  • Distance Contract: Contract concluded between professional and consumer via a distance sales system.

  • Distance Communication: Tool enabling a contract without simultaneous physical presence.

  • Terms & Conditions: These present conditions of the professional.

2. Professional Identity

  • Company Name: Orasto

  • Email: info@orasto.fr

  • Trade Register Number: 95750525

3. Applicability

These terms apply to all offers and distance contracts between the professional and consumer.

  • Consumers must have access to the terms before concluding a contract.

  • Terms may be provided electronically if the contract is concluded online.

  • In case of conflict, the most favorable provision for the consumer applies.

  • If any provision is invalid, the remainder remains in effect.

4. Offer

  • Offers may be limited in time or subject to conditions.

  • Offers contain accurate descriptions and images of products/services; obvious errors do not bind the professional.

  • Offers must include: price (excluding import duties and VAT if applicable), shipping costs, contract conclusion method, withdrawal rights, payment and delivery methods, validity period, and applicable codes of conduct.

5. Contract

  • A contract is formed when the consumer accepts the offer and meets its conditions.

  • Electronic acceptance is confirmed immediately by the professional.

  • Contracts are subject to product availability.

  • The professional ensures secure electronic transmissions and payment processes.

6. Right of Withdrawal

  • Consumers may cancel purchases within 30 days without giving reasons.

  • The withdrawal period starts the day after the product is received.

  • Products must be returned in original condition and packaging.

  • Notification of withdrawal must be sent by email within 30 days.

  • Proof of return is required.

7. Costs of Withdrawal

  • Consumers bear the return shipping cost.

  • Refunds will be issued within 30 days after receipt or proof of return.

8. Exceptions to Withdrawal

The professional may exclude the right of withdrawal for:

  • Custom-made products

  • Personal or hygiene items if packaging opened

  • Perishable goods or items with rapid expiry

  • Products affected by market price fluctuations

  • Audio/video recordings or software if seal is broken

  • Certain services tied to specific dates or events

9. Prices

  • Prices are fixed during offer validity, except for VAT changes.

  • Market-dependent products may vary in price.

  • Delivery outside the EU may incur import duties or taxes payable by the consumer.

  • Prices are subject to printing errors; the professional is not obligated to deliver at incorrect prices.

10. Compliance & Warranty

  • Products/services conform to the contract, offer description, and legal requirements.

  • Manufacturer or importer warranties do not affect legal consumer rights.

  • Defects or incorrect deliveries must be reported within 14 days.

  • Warranty voided if product modified, misused, or altered by law-regulated materials.

11. Delivery & Execution

  • Orders delivered within 30 days unless otherwise agreed.

  • Delays will be communicated; consumer may cancel without cost.

  • Risk of loss or damage transfers to the consumer upon delivery.

12. Long-term Contracts: Duration, Termination & Renewal

  • Consumers may terminate indefinite contracts with 1-month notice.

  • Fixed-term contracts terminate as agreed, with notice.

  • Certain subscriptions may automatically renew for a limited period.

13. Payment

  • Payment due within 7 business days after withdrawal period for products.

  • Services paid after contract confirmation.

  • Errors in payment data must be reported immediately.

  • Non-payment may incur legal fees after notification.

14. Complaints

  • Complaints must be submitted in writing within 7 days of discovery.

  • Professional responds within 14 days.

  • Unresolved disputes may be taken to court.

  • Justified complaints result in repair or replacement at no cost.

15. Governing Law

  • All contracts are governed exclusively by Dutch law, even if the consumer resides abroad.

16. Contact

  • For any questions regarding these Terms & Conditions: info@orasto.fr